A problem when resetting the password

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AEH1800
Posts: 10
Joined: Wed Sep 01, 2021 1:33 pm

A problem when resetting the password

Post by AEH1800 »

Dear admins/ moderators , community members.

i faced an issue when i tried to reset my password of the profile however, all my requests and closed samples and proposals are deleted directly after i changed the password of my account as you can see here:
https://www.watzatsong.com/en/profile/aeh1800

Now i don't know what to do ?! , Is that always happens when someone reset his password ?
ÆH
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Czar
Site Admin
Posts: 260
Joined: Tue Aug 31, 2021 6:57 pm

Re: A problem when resetting the password

Post by Czar »

I am very sorry about the problems you are facing. Were you able to reset the password?
How many proposals did you have? We haven't see this issue before so some additional information would be helpful.
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AEH1800
Posts: 10
Joined: Wed Sep 01, 2021 1:33 pm

Re: A problem when resetting the password

Post by AEH1800 »

Well , at the beginning i had 5 opened requests , more than 40 closed samples , more than 300 confirmed proposals , and 6 not confirmed proposals , and when i reset my password today , and entered to my profile again i found : 0 opened , 0 closed , 0 proposals 0 confirmed proposals , only the follows rest unchanged as you'll see when entering to my account.
And these are some of my requests:
https://www.watzatsong.com/en/name-that ... 47953.html
https://www.watzatsong.com/en/name-that ... 48245.html
As you can see these are moved to wzt-fan profile
ÆH
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Czar
Site Admin
Posts: 260
Joined: Tue Aug 31, 2021 6:57 pm

Re: A problem when resetting the password

Post by Czar »

One of our developers will check this for you.
AEH1800 wrote: Fri Jul 15, 2022 10:37 am Well , at the beginning i had 5 opened requests , more than 40 closed samples , more than 300 confirmed proposals , and 6 not confirmed proposals , and when i reset my password today , and entered to my profile again i found : 0 opened , 0 closed , 0 proposals 0 confirmed proposals , only the follows rest unchanged as you'll see when entering to my account.
And these are some of my requests:
https://www.watzatsong.com/en/name-that ... 47953.html
https://www.watzatsong.com/en/name-that ... 48245.html
As you can see these are moved to wzt-fan profile
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AEH1800
Posts: 10
Joined: Wed Sep 01, 2021 1:33 pm

Re: A problem when resetting the password

Post by AEH1800 »

Thanks so much.
ÆH
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AEH1800
Posts: 10
Joined: Wed Sep 01, 2021 1:33 pm

Re: A problem when resetting the password

Post by AEH1800 »

My account recognized as deleted now i can't even make proposals or put a comment.
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ÆH
admin
Site Admin
Posts: 87
Joined: Tue Aug 31, 2021 2:21 pm

Re: A problem when resetting the password

Post by admin »

This is a VERY strange case as there is nothing in the platform to delete your account if you haven't done it. Are you sure you haven't delete the account by mistake?

We will research as much as we can Monday.

Apologize for any inconvenience this might have caused.
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AEH1800
Posts: 10
Joined: Wed Sep 01, 2021 1:33 pm

Re: A problem when resetting the password

Post by AEH1800 »

This is really strange yes , and i'm pretty sure i didn't try to delete my account , if i did that then i will not be able to login my account. All i did is changing my password and my account had become like a deleted account.
If there's no way to solve that then the only way is to delete the account definitely , and opening a new one.
ÆH
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