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A problem when resetting the password

Posted: Fri Jul 15, 2022 9:42 am
by AEH1800
Dear admins/ moderators , community members.

i faced an issue when i tried to reset my password of the profile however, all my requests and closed samples and proposals are deleted directly after i changed the password of my account as you can see here:
https://www.watzatsong.com/en/profile/aeh1800

Now i don't know what to do ?! , Is that always happens when someone reset his password ?

Re: A problem when resetting the password

Posted: Fri Jul 15, 2022 9:53 am
by Czar
I am very sorry about the problems you are facing. Were you able to reset the password?
How many proposals did you have? We haven't see this issue before so some additional information would be helpful.

Re: A problem when resetting the password

Posted: Fri Jul 15, 2022 10:37 am
by AEH1800
Well , at the beginning i had 5 opened requests , more than 40 closed samples , more than 300 confirmed proposals , and 6 not confirmed proposals , and when i reset my password today , and entered to my profile again i found : 0 opened , 0 closed , 0 proposals 0 confirmed proposals , only the follows rest unchanged as you'll see when entering to my account.
And these are some of my requests:
https://www.watzatsong.com/en/name-that ... 47953.html
https://www.watzatsong.com/en/name-that ... 48245.html
As you can see these are moved to wzt-fan profile

Re: A problem when resetting the password

Posted: Fri Jul 15, 2022 10:42 am
by Czar
One of our developers will check this for you.
AEH1800 wrote: Fri Jul 15, 2022 10:37 am Well , at the beginning i had 5 opened requests , more than 40 closed samples , more than 300 confirmed proposals , and 6 not confirmed proposals , and when i reset my password today , and entered to my profile again i found : 0 opened , 0 closed , 0 proposals 0 confirmed proposals , only the follows rest unchanged as you'll see when entering to my account.
And these are some of my requests:
https://www.watzatsong.com/en/name-that ... 47953.html
https://www.watzatsong.com/en/name-that ... 48245.html
As you can see these are moved to wzt-fan profile

Re: A problem when resetting the password

Posted: Fri Jul 15, 2022 10:57 am
by AEH1800
Thanks so much.

Re: A problem when resetting the password

Posted: Sat Jul 16, 2022 2:24 pm
by AEH1800
My account recognized as deleted now i can't even make proposals or put a comment.

Re: A problem when resetting the password

Posted: Sat Jul 16, 2022 6:53 pm
by admin
This is a VERY strange case as there is nothing in the platform to delete your account if you haven't done it. Are you sure you haven't delete the account by mistake?

We will research as much as we can Monday.

Apologize for any inconvenience this might have caused.

Re: A problem when resetting the password

Posted: Sat Jul 16, 2022 8:40 pm
by AEH1800
This is really strange yes , and i'm pretty sure i didn't try to delete my account , if i did that then i will not be able to login my account. All i did is changing my password and my account had become like a deleted account.
If there's no way to solve that then the only way is to delete the account definitely , and opening a new one.